VIMID Provides Cross-Border Warranty Service in Laos: Reinforcing Commitment to Customers

Over more than 15 years of development, Vietnam Machine Investment Development Joint Stock Company (VIMID – stock code: VVS) has continuously expanded its service capabilities, enhanced after-sales quality, and solidified its position as a leader in the transportation industry. VIMID has built a comprehensive operational support ecosystem, encompassing products warranty and maintenance services, technical support, genuine spare parts, and roadside assistance—fully meeting the growing demands of customers in the rapidly expanding cross-border transportation market.

Committed to Supporting Customers on Every Journey

Guided by the motto, “Always with our customers,” VIMID places customer success and safety as its top priority. The company continuously strives to deliver comprehensive transportation solutions, dedicated after-sales services, and rapid technical support—regardless of time or location.

This commitment runs through all of VIMID’s operations, going beyond providing high-quality products to accompanying customers throughout the entire lifecycle of their vehicles. From truck handover and operational training to scheduled maintenance and emergency roadside assistance, VIMID consistently acts as a strategic partner, ready to support customers on every journey.

To actualize this long-term commitment, VIMID has continuously expanded its 3S service network (Sales – Service – Spare Parts) nationwide. By 2025, the company operates 22 service centers and authorized dealerships, aiming for the goal of “a service station every 100 km” to ensure fast and convenient technical support. At the same time, VIMID’s technicians are professionally trained to Sinotruk standards, regularly updating their expertise and gaining practical experience under guidance from leading industry specialists. With a strong sense of responsibility, they are the frontline team that turns VIMID’s commitments into action—from routine maintenance and repairs to specialized rescue missions, even across international borders.

From Commitment to Action: Cross-Border Warranty – A Testament to Responsibility

Một minh chứng tiêu biểu cho tinh thần trách nhiệm và cam kết của VIMID chính là chuyến thăm khám tại nước bạn Lào vừa diễn ra vào cuối tháng 6. Khi nhận được thông tin, đội ngũ kỹ thuật viên tại chi nhánh Huế đã nhanh chóng lên đường, bất chấp quãng đường xa, điều kiện di chuyển khó khăn và các thủ tục xuất nhập cảnh phức tạp. A notable example of VIMID’s sense of responsibility and dedication is the recent technical support mission in Laos, conducted at the end of June. Upon receiving the request, the team of technicians from the Hue branch quickly set off, undeterred by the long distance, challenging conditions, and complex cross-border procedures.

Leveraging their practical experience and technical expertise, the team systematically assessed the vehicles on-site and implemented appropriate solutions despite real-world constraints. Through careful preparation, seamless coordination, and a high sense of responsibility, the mission was successfully completed, restoring the vehicles to safe and stable operation and allowing the customers to continue their journeys as planned.

Beyond routine maintenance or warranty service, this mission affirms VIMID’s core commitment: to accompany and serve customers wherever they are. At VIMID, human resources, vehicles, and technical equipment are fully integrated and ready to meet any demand, ensuring rapid and effective response in all situations.

VIMID does not confine its responsibility to within Vietnam’s borders. The company proactively extends its reach across the region, providing products, after-sales services, and technical support that meet international standards, catering to the most stringent requirements of customers in the rapidly growing cross-border transport sector. VIMID understands that sustainable development is built not just on words, but on concrete actions—on the real value delivered to customers every day. This principle guides VIMID in continuously creating value and elevating Vietnam’s freight transportation industry, step by step winning the trust of regional and international clients.