VIMID 3S Service Network: A Solid Foundation for Comprehensive Transportation Solutions

Over the past 15 years of establishment and development, Vietnam Machine Investment Development Joint Stock Company (VIMID – stock code: VVS) has steadily affirmed its strong position in Vietnam’s freight transport market. One of the company’s greatest sources of pride, and a clear testament to its long-term commitment to customers, is its nationwide network of 3S service stations and authorized dealerships. This extensive system serves as a distinct competitive advantage, reinforcing VIMID’s reputation for reliability and customer-centric service.

The VIMID 3S Service station Network is far more than just a place for vehicle maintenance and repairs. It embodies VIMID’s customer-first philosophy, integrating state-of-the-art technology, highly skilled technicians, and international-standard service processes.

To date, VIMID has established a comprehensive service network with 22 3S service stations and authorized dealerships, stretching from North to South Vietnam. This strategic coverage enables the company to provide timely, efficient, and reliable support to customers across the country, ensuring operational continuity and peace of mind for every driver and business partner.

VIMID has developed an extensive nationwide network of 22 3S service stations and authorized dealerships stretching from North to South Vietnam.

What truly sets VIMID’s 3S network apart is the way it operates as a strategic link in VIMID’s integrated transportation ecosystem. At each 3S station, customers not only experience high-quality commercial vehicles from the renowned Sinotruk brand, but also benefit from professional warranty, maintenance, and repair services, all supported by state-of-the-art equipment and a large inventory of genuine spare parts. This ensures quick response times, reduces vehicle downtime, and helps customers optimize operating costs.

A defining feature of the VIMID 3S system is its digitalized management and operation model, which connects all service stations under a unified platform. VIMID has implemented a specialized after-sales management software that allows real-time tracking of each vehicle’s maintenance schedule, automatic spare parts updates and ordering, online repair booking, and complete service history storage. This digital ecosystem enables faster, more accurate, and more transparent maintenance and warranty services.

Recognizing that vehicles are the backbone of customers’ business operations, VIMID places special emphasis on providing 24/7 roadside assistance and mobile technical support services. With just one call to the hotline, a team of skilled technicians is immediately dispatched to the breakdown location. equipped with all necessary tools and genuine parts, helping minimize downtime and keep customers’ transportation operations running smoothly.

At VIMID, people are the foundation of service excellence. Every technician at a VIMID 3S station undergoes rigorous training programs following Sinotruk’s international standards, guided by industry-leading experts. They are capable of handling everything from minor repairs to complex technical issues with professionalism, precision, and dedication. To continuously enhance service quality, VIMID also organizes an annual “Technical Skills Competition” for technicians across all branches and authorized dealers nationwide, encouraging professional growth and ensuring that every customer receives the highest level of service and care.

VIMID constantly strives to enhance service quality and deliver professional, customer-focused support, helping clients operate their vehicles safely and efficiently.

Mr. Ha Van Luyen, a technician at one of VIMID’s 3S service stations, shared: “As a VIMID technician, we always give our best to provide fast and accurate service, ensuring customers can operate their trucks with confidence. Whether it’s repair, maintenance, or roadside assistance, every member of our team upholds a strong sense of responsibility, making sure every vehicle gets back on the road in the best possible condition. The trust and satisfaction of our customers are what drive us to keep improving our skills and service quality every day.”

With an expanding, well-invested 3S service stations network, VIMID not only reinforces its brand reputation but also builds enduring trust among customers nationwide. By delivering comprehensive transportation solutions, from truck distribution to professional after-sales service, VIMID helps businesses optimize fleet performance and contributes to the sustainable growth of Vietnam’s transportation industry.

VIMID – Your trusted partner on every journey.